Quality Of Installation
SCCI sets the standard with total quality management
and installation. There are five key areas to providing a quality assured service to
all SCCI clients. They are:
1. Project Management
- Meet and exceed client requirements
- Continuous project improvement.
- Managing change
- Delivering against targets
- Invest in prevention
2. Client Perspective
- Measurement scale and bench-marking
- Quality of work
- Customer care
- Overall service
- Agreed action plan
3. ISO 9001 Quality Assurance
- Internal and external quality audit
- Project meetings
- Customer satisfaction
- Quality questionaire
- Key performance indicators
4. Training
- Induction to SCCI Code of Practice
- Customer Care Training
- Management Training
- Technical Training
- Safety Training
5. Safety
- Prime objective to provide a safe working environment for SCCI employees, our clients and the general public
- Promote a health and safety culture
- Audit Reviews on performance
- Full documentation
- CAI compliant
