TECHNICAL CONSULTANCY AND SYSTEM DESIGN
SCCI’s team of senior engineers can advise on the latest industry news and equipment to enable
the recommendation and design of the right system solution for your needs.
EQUIPMENT SUPPLY AND INTEGRATION
SCCI’s in-house trade equipment distribution company holds the latest products and vast amounts
of stock to enable demanding rollout schedules. Integration and testing of equipment takes place
within SCCI’s offices to ensure the highest level of quality.
PROJECT MANAGEMENT
SCCI’s project managers are a dedicated team specialising in the implementation and support
of client requirements throughout the United Kingdom, providing electronic schedules, progress
reports, project plans, method statements, risk assessments, inventory reports and attending
project review meetings. SCCI keeps you, the customer, informed every step of the way.
SITE SURVEY AND INSTALLATION
SCCI’s own Field Engineers are based at regional branches located in London (HQ), Leeds,
Guildford and Glasgow. Our Field Engineers are trained and equipped to meet stringent technical
and Health & Safety requirements. To support the latest technology each engineer, in addition
to our specialist installation equipment, carries a spectrum analyser and laptop PC.
TRAINING
Once the installation has been completed, SCCI will provide a detailed sign-off report and give
the end user the training required to get the best from their system.
SUPPORT
SCCI’s own Customer Support Helpdesk takes initial service calls and completes first line
diagnostic checks. Service calls are managed by the SCCI Call Management System that allows
for the tracking of the call from receipt to conclusion. Where required, customers are given
Web access to the system interface to view the progress of their service calls.
The system also provides full statistics of on-site performance against the service level
agreement (SLA).